Patient Experience Survey
Thank you for choosing Waterfront Private Hospital. We'd like to hear about your experience. It takes about 3 minutes. Your answers are confidential and will not affect your care. Please don't include anything that identifies you unless you'd like us to contact you (there is an option at the end).
About your treatment
Which best describes your treatment?
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Planned surgery
Skin treatment (mole, lipoma, cyst or lesion removal)
Non-surgical aesthetic treatment
Which procedure(s) did you have? Select all that apply.
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Bilateral breast augmentation
Mastopexy
Augmentation mastopexy
Bilateral breast reduction
Exchange of breast implants
Capsulectomy / implant removal
Gynaecomastia
Septorhinoplasty
Rhinoplasty
Blepharoplasty
Direct brow lift
Facelift
Lower face / neck lift
Otoplasty / ear correction
Chin implant
Abdominoplasty
Mini abdominoplasty
Liposuction
Arm lift / reduction
Thigh lift
Labiaplasty
Carpal tunnel release
Trigger finger release
Dupuytren's contracture surgery
Ganglion excision
Other hand surgery
Mole / lipoma / cyst / lesion excision (alongside surgery)
Other
Which treatment(s) did you have? Select all that apply.
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Anti-wrinkle injections
Dermal filler
Skin boosters
Microneedling
Other
Where was your treatment performed?
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Waterfront Private Hospital
Spire Shawfair Park Hospital
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Before your treatment
How did you first hear about us?
Found you myself online (Google, social media)
A website that compares clinics
Private GP
NHS GP
Another consultant or referrer
Friend or family
I have been a patient before
Other
Did the website give you confidence to get in touch?
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Yes
Somewhat
No
I didn't use the website
How quickly did we reply to your first enquiry?
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Same day
Within 1 working day
2 to 3 working days
Longer
I'm still waiting
Booking my consultation was easy.
*
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Not applicable
After the consultation, how confident were you in your decision?
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Not at all
Slightly
Fairly
Very
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Your Consultation
How far do you agree?
*
Rows
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
I found getting to the hospital easy
Staff were warm and welcoming
My consultant listened to me and explained all options available to me
I had plenty of time to ask questions
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Your treatment and aftercare
Before I went home:
*
Rows
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Not applicable
I understood how to look after myself, including wounds, dressings, splints, garments and drains
I knew which symptoms to watch for and who to call
I had my medication and written discharge information
I felt ready to go home
Before I left:
*
Rows
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Not applicable
I understood how to look after my wound and dressing
I knew when and how I would get my results
I knew when any stitches would be removed
I knew who to call if I had a concern
Before I left:
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Rows
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Not applicable
I understood how to look after the treated area (what to do and what to avoid)
I knew which side effects to expect and for how long
I knew whether I needed a follow-up review and when
I knew who to call if I had a concern
I knew how to reach someone if I had a concern, including out of hours.
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Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Not applicable
How satisfied are you with the result so far?
*
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
Too early to say
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Overall
Overall, how was your experience of Waterfront Private Hospital?
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Very poor
Poor
Neither good nor poor
Good
Very good
On a scale of 1-10 how likely are you to recommend us to friends and family?
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Not at all
1
2
3
4
5
6
7
8
9
Definitely
10
1 is Not at all, 10 is Definitely
What is the one thing we could do better?
Would you like someone to contact you about your feedback?
No
Yes
Your name
*
First Name
Last Name
Phone number
-
Area Code
Phone Number
Email address
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